Residents Don’t Trust You. Here’s How to Change That.
We need to understand who todayโs resident is and why they have a strong need to be involved in the decisions that affect their lives.
Read MorePosted by guestcontributor | Nov 12, 2024 | Leadership | 0 |
We need to understand who todayโs resident is and why they have a strong need to be involved in the decisions that affect their lives.
Read MorePosted by guestcontributor | Jul 25, 2024 | Life Enrichment | 0 |
The reason I advocate for strength exercise so strongly is because Iโve seen firsthand how it translates into everyday functionality.
Read MorePosted by guestcontributor | Mar 1, 2024 | Sales & Marketing | 0 |
Like Kellogg’s, we must take a different approach to the senior living consumer. We must persuade them that our communities are the best solution.
Read MorePosted by guestcontributor | Feb 7, 2024 | Wellness Wednesday | 0 |
“I was glad I lived long enough to see all this, to understand a bit of it, and be engulfed in wonder and affection.”
Read MorePosted by guestcontributor | Oct 31, 2023 | Leadership | 0 |
Itโs not as easy as โjust hire great people,โ and voila! You have a great team. That would be like a restaurant saying, โJust buy the best ingredients.โ
Read MorePosted by guestcontributor | Aug 31, 2023 | Employee Engagement | 1 |
Believing the myth about risk and 1099 workers can result in a community losing control over who the staffing agency will send.
Read MorePosted by guestcontributor | Feb 28, 2023 | Life Enrichment | 0 |
When we think about love, it is often in the context of head-over-heels romantic love. But true, enduring love is like Rosemary; her husband, Dick; and her mother, Ruth.
Read MorePosted by guestcontributor | Oct 6, 2022 | Sales & Marketing | 0 |
Most buildings offer the same amenities. So, how do you position your building differently than the building down the street?
Read MorePosted by guestcontributor | Mar 30, 2022 | Sales & Marketing | 0 |
Think of social media as an online open house for your organization โ join the party, show up as your authentic self.
Read MorePosted by guestcontributor | Mar 17, 2022 | Employee Engagement | 0 |
More money seems to be the obvious answer. It turns out the agencies are paying similar wages. Okay, so what else could it be?
Read MorePosted by guestcontributor | Feb 27, 2022 | Leadership | 0 |
Help is out there. But people are too tired to wade through the details, much less be energized to pull up the bootstraps and go at it.
Read MorePosted by guestcontributor | Jan 27, 2022 | Leadership | 0 |
Clarity of mission is a powerful cornerstone of success. Goal setting is one thing. Goal getting is entirely another.
Read MorePosted by guestcontributor | Jan 19, 2022 | Sales & Marketing | 0 |
The next phase of industry growth is using marketing technology and a hustle mindset to capture prospects as well as connect & convert leads.
Read MorePosted by guestcontributor | Jan 12, 2022 | Employee Engagement | 0 |
John Zeisel’s response to a recent Senior Living Foresight article. The problem is actually bigger than we thought.
Read MorePosted by guestcontributor | Jan 5, 2022 | Employee Engagement | 0 |
Ultimately, knowledge can be shared and skills can be taught. Character is much harder to develop. That’s how you should be hiring.
Read MorePosted by guestcontributor | Dec 29, 2021 | Life Enrichment | 0 |
I arrived in the evening after work and there it was in the middle of the kitchen counter. What it represented was more than just a box.
Read MorePosted by guestcontributor | Nov 17, 2021 | Technology | 0 |
The expression โaging gracefullyโ is used so universally that it has become meaningless. But it could and should mean something.
Read MorePosted by guestcontributor | Nov 9, 2021 | Leadership | 0 |
The LeadingAge Conference in Atlanta lays bare some realities we are facing in senior living. The question is will we see the opportunity?
Read MorePosted by guestcontributor | Oct 28, 2021 | Leadership | 0 |
You should know why (and how) to READ your email messages. In fact, here’s the perfect acronym advice to help you.
Read MorePosted by guestcontributor | Jun 29, 2021 | Leadership | 0 |
This is a good time to take a step back and re-evaluate the past years, value our successes, and see where we could have done better.
Read MorePosted by guestcontributor | Jun 21, 2021 | Life Enrichment | 0 |
Observations regarding the actual condition and experience of those living through Alzheimerโs. What is really happening inside their minds?
Read MorePosted by guestcontributor | May 17, 2021 | Sales & Marketing | 0 |
Trade shows came to a screeching halt and had to pivot to virtual. Here’s what we’ve learned. The good, the bad, and the surprising.
Read MorePosted by guestcontributor | Jan 13, 2021 | Leadership | 0 |
You get the exciting call that your community is getting the vaccine. What comes next is confusion and frustration.
Read MorePosted by guestcontributor | Nov 23, 2020 | Life Enrichment | 0 |
A crucial and often overlooked element of healthy living is the heart. I am speaking of romantic love and intimacy. Residents need love too.
Read MorePosted by guestcontributor | Nov 15, 2020 | Leadership | 0 |
It boils down to service & community. To the communityโs residents, families, employees, and the greater community. A no-fail strategy with proven results.
Read MorePosted by guestcontributor | Nov 8, 2020 | Sales & Marketing | 0 |
Do you see the glass half-full or half-empty? Can being optimistic be harmful to you or your business in certain circumstances?
Read MorePosted by guestcontributor | Sep 9, 2020 | Life Enrichment | 0 |
When we think about the negative, that influences how we feel and how we act. It all becomes part of an endless downhill loop.
Read MorePosted by guestcontributor | Aug 18, 2020 | Life Enrichment | 1 |
Limiting distractions is a big challenge. You can’t completely eliminate them, but there are some things you can to dramatically up your game.
Read MorePosted by guestcontributor | Jul 28, 2020 | Leadership | 0 |
COVID-19 has also exposed some long-standing issues. They have always been there, beneath the surface. But COVID-19 is making them harder to ignore.
Read MorePosted by guestcontributor | Jun 3, 2020 | Sales & Marketing | 1 |
I am continually confounded by how Marketing & Sales are seen as the same thing, they are interchangeable and that experts in one are experts in the other.
Read MorePosted by guestcontributor | Apr 16, 2020 | Employee Engagement | 0 |
A recently fielded survey that sheds light on some of the opportunities we have to help each and every employee make a positive contribution
Read MorePosted by guestcontributor | Apr 15, 2020 | Sales & Marketing | 0 |
Itโs 2020, senior living is already trying to figure out what they should do about the glut of vacancies in their communities, then comes COVID-19.
Read MorePosted by guestcontributor | Apr 13, 2020 | Life Enrichment, Sales & Marketing | 0 |
This is a wakeup call to all of us to rise to the challenge before us and find other ways of communicating.
Read MorePosted by guestcontributor | Feb 18, 2020 | Development | 0 |
There is a tsunami that is poised to hit the United States that has the potential to completely revolutionize how we invest and care for our elderly population.
Read MorePosted by guestcontributor | Nov 10, 2019 | Life Enrichment | 0 |
A journalist contends that the idea that we all can be independent and self-sufficient until we die is pure fantasy. It’s time for a discussion, not judgment.
Read MorePosted by guestcontributor | Oct 27, 2019 | Life Enrichment | 0 |
You never know what gem you might get.
Read MorePosted by guestcontributor | Oct 6, 2019 | Sales & Marketing | 0 |
Senior housing operators need to safeguard their financial goals, their customer service goals, and their care management goals
Read MorePosted by guestcontributor | Oct 2, 2019 | Development | 0 |
People say think outside the box. I say blow up the box
Read MorePosted by guestcontributor | Sep 3, 2019 | Development | 0 |
The Devil Is in the Data
Read MorePosted by guestcontributor | Aug 25, 2019 | Employee Engagement | 0 |
Drumroll please . . .
Read MorePosted by guestcontributor | Aug 14, 2019 | Leadership | 0 |
we often think we know what the needs of our residents are
Read MorePosted by guestcontributor | Aug 13, 2019 | Leadership | 0 |
We may be missing a huge opportunity that is under our noses
Read MorePosted by guestcontributor | Aug 12, 2019 | Sales & Marketing | 0 |
Winning at the Sales and Marketing Game
Read MorePosted by guestcontributor | Jul 1, 2019 | Leadership | 0 |
The Rocket Man or Woman of any senior community.
Read MorePosted by guestcontributor | Jun 21, 2019 | Development | 0 |
Adapt or Fail
Read MorePosted by guestcontributor | Jun 4, 2019 | Development | 0 |
This is the first in a 5-part series on understanding the market, planning for the emerging market, and designing for the emerging market.
Read MorePosted by guestcontributor | May 22, 2019 | Employee Engagement, Life Enrichment | 0 |
The Ohio Masonic Home in Springfield, Ohio, like essentially every single senior living company in America, has been struggling with staffing, including attendance.
Read MorePosted by guestcontributor | Mar 1, 2019 | Sales & Marketing | 0 |
Learn about the importance of building your brand at Argentumโs Senior Living Executive Conference.
Read MorePosted by guestcontributor | Jan 23, 2019 | Empower Initiative, Leadership | 0 |
Why is it so hard to nurture a culture of โWeโ instead of โMe”?
Read MorePosted by guestcontributor | Dec 31, 2018 | Life Enrichment | 0 |
Some of us have loved ones living in the communities we operate, invest in and provide services to.
Read MorePosted by guestcontributor | Nov 13, 2018 | Sales & Marketing | 0 |
If your goals are to attract new residents, preserve occupancy, and keep your residents happy, healthy, and aging-in-place, you must take action!
Read MorePosted by guestcontributor | Sep 14, 2018 | Leadership | 0 |
The Regulatory Trap — Mere Code Compliance is Complacency!
Read MorePosted by guestcontributor | Sep 6, 2018 | Sales & Marketing | 0 |
Both efficiency and effectiveness must work hand-in-hand for an experience that exceeds residentsโ expectations.
Read MorePosted by guestcontributor | Jun 13, 2018 | Leadership | 0 |
On May 29, Starbucks closed more than 8,000 U.S. stores to conduct anti-bias training with 175,000 employees.
Read MorePosted by guestcontributor | May 9, 2018 | Development | 0 |
Senior Living organizations should have a place at the table in post-acute strategy discussions.
Read MorePosted by guestcontributor | Feb 14, 2018 | Life Enrichment | 0 |
Love finds a way . . . even through the tangled thoughts of dementia.
Read MorePosted by guestcontributor | Dec 19, 2017 | Leadership | 0 |
It seems like every broadcast news report, blog and editorial is weighing in on the latest high profile sex scandal. Will your company be next?
Read MorePosted by guestcontributor | Nov 30, 2017 | Life Enrichment | 0 |
During this time of year, residents may have increased feelings of isolation and loneliness. Luckily, there are a few things senior living providers can do to help.
Read MorePosted by guestcontributor | Nov 7, 2017 | Leadership | 0 |
Leaders recognize the potential of protecting the investment theyโve already made in their people by offering up some outside perspective through coaching.
Read MorePosted by guestcontributor | Oct 11, 2017 | Leadership | 0 |
Racism in America is nothing new. Some people think it was banished in the 1960s but I’m afraid that is a mistaken idea.
Read MorePosted by guestcontributor | Oct 4, 2017 | Life Enrichment | 0 |
A place where the young and young at heart can come together.
Read MorePosted by guestcontributor | Oct 2, 2017 | Life Enrichment | 0 |
As bad as the hurricane damage has been in Texas and Florida it is nothing compared to what hit Puerto Rico and the rest of the Caribbean.
Read MorePosted by guestcontributor | Sep 26, 2017 | Leadership | 0 |
Studies have shown that individuals age 60 and older who report feelings of loneliness had a 45 percent higher risk of death than those who do not report feeling lonely.
Read MorePosted by guestcontributor | Sep 22, 2017 | Leadership | 0 |
โWe cannot challenge bias unless we are aware of it.โ
Read MorePosted by guestcontributor | Sep 7, 2017 | Life Enrichment | 0 |
Trailblazers In Senior Living — pacesetters in our field that have implemented new and innovative ideas aimed at delivering transformative experiences to residents, families, and caregivers.
Read MorePosted by guestcontributor | Aug 29, 2017 | Leadership | 0 |
Help! I’m a stereotype!
Read MorePosted by guestcontributor | Aug 24, 2017 | Sales & Marketing | 0 |
What is the best position to claim or occupy in the mind of prospects and referral sources?
Read MorePosted by guestcontributor | Jun 25, 2017 | Life Enrichment | 0 |
This article was published on Agesong.com, on June 8, 2017 by ElderquakeFollowing is a...
Read MorePosted by guestcontributor | Mar 21, 2017 | Leadership | 0 |
Dear Nursing Home, Why are you rejecting me? Please let me come to your community and be a friend to your residents . . .
Read MorePosted by guestcontributor | Mar 17, 2017 | Sales & Marketing | 0 |
When it comes to creating and launching a good campaign, two big factors to track, in order to assess the campaignโs effectiveness, are frequency and reach.
Read MorePosted by guestcontributor | Mar 7, 2017 | Leadership | 0 |
New strategies will be shared at the 2017 NIC Spring Investment Forum. New sessions focus on how to partner with providers outside the real estate silo.
Read MorePosted by guestcontributor | Feb 23, 2017 | Life Enrichment | 0 |
Human connection via technology.
Read MorePosted by guestcontributor | Feb 16, 2017 | Development | 0 |
No industry can thrive if it has contempt for the voice of its customers. Therefore, to end ageism, we need to start by listening to the elderly describe what it is like.
Read MorePosted by guestcontributor | Feb 15, 2017 | Life Enrichment | 0 |
Stiftung Liebenau operates dozens of unique communities throughout Europe. Itโs a sign of the success of the European Union that a concept that works well in one country can be translated into the local customs of cultures around the continent.
Read MorePosted by guestcontributor | Feb 10, 2017 | Life Enrichment | 0 |
Betty White isnโt alone in living life to the fullest. People who follow their passion know all about this and have been doing it for decades.
Read MorePosted by guestcontributor | Jan 17, 2017 | Development | 0 |
Thanks to Denise Boudreau-Scott for her beautifully written interview with me about โmemory careโ and segregation. The article drew many comments, and I thought it would be useful to address them in more detail.
Read MorePosted by guestcontributor | Dec 8, 2016 | Leadership | 0 |
It is important to identify any myths you might hold about your retirement community and those you serve.
Read MorePosted by guestcontributor | Nov 25, 2016 | Sales & Marketing | 0 |
What first impressions are your senior living staff and community giving out?
Read MorePosted by guestcontributor | Nov 22, 2016 | Sales & Marketing | 0 |
When new prospects are not flocking to your door, how do you and your sales team make business happen?
Read MorePosted by guestcontributor | Nov 1, 2016 | Leadership | 0 |
It is amazing to me that Alzheimerโs disease has not only confounded our medical and scientific ambitions, but also our humane and compassionate models of care.
Read MorePosted by guestcontributor | Oct 5, 2016 | Life Enrichment | 0 |
According to the Alzheimerโs Association, the frequency of Alzheimer’s disease is expected to double by mid-century.
Read MorePosted by guestcontributor | Sep 29, 2016 | Life Enrichment | 0 |
ProMatura, a global market research firm, has concluded a first-of-its-kind study of assisted living residents and family members that details the impact this popular care model is having on the lives of Californiaโs seniors
Read MorePosted by guestcontributor | Aug 22, 2016 | Sales & Marketing | 0 |
NIC session takes a deep dive into the numbers.
Read MorePosted by guestcontributor | Aug 11, 2016 | Life Enrichment | 0 |
Animals can have a powerful impact on our day-to-day lives . . . they can have an even stronger impact in memory care.
Read MorePosted by guestcontributor | Aug 1, 2016 | Sales & Marketing | 0 |
Photos can help you get to know your prospects betterโthat means fewer โcoldโ leads and more successful relationships.
Read MorePosted by guestcontributor | Jul 21, 2016 | Sales & Marketing | 0 |
It’s time to cut the dead wood from your sales pipeline.
Read MorePosted by guestcontributor | Jun 7, 2016 | Sales & Marketing | 0 |
When we put the senior living sales process under the microscope of science, we have to look at why a volume and velocity approach is vastly inferior to a time and skills approach.
Read MorePosted by guestcontributor | May 18, 2016 | Sales & Marketing | 0 |
In order to get to a 50% closing ratio, one must master three specific skills . . . do you know what they are?
Read MorePosted by guestcontributor | May 16, 2016 | Leadership | 0 |
A โbuggyโ in the era of the self-driving car, senior living executives say their industry is evolving at a sloth-like pace.
Read MorePosted by guestcontributor | May 13, 2016 | Leadership | 0 |
Eight simple things to look for in a great third-party management company.
Read MorePosted by guestcontributor | May 3, 2016 | Sales & Marketing | 0 |
The science of cause and effect regarding the structural foundation of the senior housing and care industry.
Read MorePosted by guestcontributor | Apr 27, 2016 | Life Enrichment | 0 |
Make restorative nursing a focus and a priority this year!
Read MorePosted by guestcontributor | Apr 25, 2016 | Leadership | 0 |
Dr. Thomas believes the new concept is not a continuum, but rather a MESH (Move, Eat, Sleep, Heal)
Read MorePosted by guestcontributor | Apr 5, 2016 | Leadership | 0 |
It is important to be clear that all people are welcome.
Read MorePosted by guestcontributor | Mar 24, 2016 | Leadership | 0 |
When two cultures come together . . . it can be a beautiful thing!
Read MorePosted by guestcontributor | Jan 28, 2016 | Sales & Marketing | 0 |
“Automated” does NOT mean “impersonal” . . . not anymore.
Read MorePosted by guestcontributor | Dec 31, 2015 | Leadership, Life Enrichment | 0 |
Four hard, messy, difficult, useful questions to reflect upon as 2015 draws to an end
Read MorePosted by guestcontributor | Dec 18, 2015 | Leadership | 0 |
How do your call response times measure up to these?
Read MorePosted by guestcontributor | Dec 17, 2015 | Sales & Marketing | 0 |
Content may be King… but Creative Design is Queen!
Read MorePosted by guestcontributor | Oct 21, 2015 | Sales & Marketing | 0 |
Spend time well.
Read MorePosted by guestcontributor | Oct 19, 2015 | Sales & Marketing | 0 |
Let’s count what counts…
Read MorePosted by guestcontributor | Sep 29, 2015 | Life Enrichment | 0 |
In Memory of Granger Cobb
Read MorePosted by guestcontributor | Sep 24, 2015 | Life Enrichment | 0 |
Bringing your work home with you can actually be a good thing.
Read MorePosted by guestcontributor | Sep 23, 2015 | Life Enrichment | 0 |
In a society that defines us by what we do and how productive we are, defining meaning and purpose in older age becomes more challenging.
Read MorePosted by guestcontributor | Aug 19, 2015 | Leadership | 0 |
5 Questions for Margaret Wylde
Read MorePosted by guestcontributor | Aug 5, 2015 | Life Enrichment | 0 |
I was nervous about joining the program, because Iโve never worked with seniors before
Read MorePosted by guestcontributor | Jul 31, 2015 | Sales & Marketing | 0 |
If your senior living community doesnโt change, you wonโt have a differentiator or anything that makes you stand apart. If you donโt keep pace, you might be someoneโs last choice, instead of their first.
Read MorePosted by guestcontributor | Jul 6, 2015 | Leadership | 0 |
As far as we can tell, this is the first time that so many key individuals from across the country were gathered together in one room for one day to talk about this issue
Read MorePosted by guestcontributor | Jun 12, 2015 | Sales & Marketing | 0 |
By creating a strong platform for consistently excellent service experiences for your prospects and existing clients, you can create a powerful engine for growing your reputation and building your occupancy.
Read MorePosted by guestcontributor | May 18, 2015 | Leadership | 0 |
Senior Living Industry CEOs See Consumers Proactively Choosing Senior Living, But Needing to Plan; Predict the Industry Becoming a Leading Career Path and Converging with Healthcare
Read MorePosted by guestcontributor | May 1, 2015 | Leadership, Sales & Marketing | 0 |
Staying socially engaged as you age adds to life expectancy
Read MorePosted by guestcontributor | Apr 7, 2015 | Leadership | 0 |
This article by Irene Fleshner was orginally published on the OnShift Blog (A Senior Housing Forum...
Read MorePosted by guestcontributor | Mar 31, 2015 | Development, Life Enrichment | 0 |
Wander solutions run the gamut from simple signage to high technology
Read MorePosted by guestcontributor | Feb 17, 2015 | Life Enrichment | 0 |
Too often children cannot embrace the reality that mom or dad has moved on.
Read MorePosted by guestcontributor | Jan 15, 2015 | Leadership | 0 |
What is the optimal mix of full- and part-time employees to efficiently and effectively staff my facility?
Read MorePosted by guestcontributor | Jan 14, 2015 | Leadership | 0 |
Billy provides a poignantly insightful and charmingly funny look at aging from the perspective of a Baby Boomer who recently turned 65.
Read MorePosted by guestcontributor | Dec 22, 2014 | Leadership | 0 |
The holidays surrounding this season are perhaps the most reflective about our lives, the most reverent for the highest power we believe in, and the most joyous for the celebrations we share with those we hold most dear.
Read MorePosted by guestcontributor | Dec 3, 2014 | Life Enrichment | 0 |
Sometimes itโs great to get away, to step outside the norm, to have an adventure, to relive glory...
Read MorePosted by guestcontributor | Oct 29, 2014 | Life Enrichment | 0 |
Supporting close connections between residents and family members living outside the immediate area has traditionally been a big challenge.
Read MorePosted by guestcontributor | Oct 13, 2014 | Leadership | 0 |
This article by Jordan Grumet is an internal medicine physician who blogs at In My...
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