When you think about your team this way there are great opportunities to increase your competitive edge. This means serving residents better …

While this is good news, we still have some fundamental problems that some operators are addressing better than others.

They tell their friends about the bad things happening to them. Their friends then go, “I would never want to work in that industry,” and the problem grows.  

If the metrics suggest a problem, it needs to be looked at seriously, no matter how much you like that person.

It occurred to me that senior living might be so much better if we could attract those young people to senior living.

We all come to work with a soul-driven willingness and readiness to be a part of something greater than ourselves.

I belong to this Starbucks employee group. I am mostly a lurker, but once in a while, something stands out for its application to life and senior living. 

The problem with too much affirmation and positiveness is that it reduces accountability and the ability to learn from mistakes.

I don’t care how good this person is, how much they suck up to you. They are hurting your company. You need to go fire them today, right now.

Creating ownership is one of the biggest opportunities! They would be invested in the success of their team, which means success in the community.

What it would be like if a senior living community went to their line staff and gave them time to explore new ways of making their jobs better?

In the very best organizations, they see failure as an opportunity to grow and learn. Failures are seen in the context of experiments.

How would you feel if 80%, 90%, or 100% of your executive directors were like your best one?

They staff very differently than many organizations, and I love this so much. They staff to the care needs of the individual … learn more in this article!

Why do they stick with what they say is the “budget” for the position? Makes no sense. They keep getting what they have been getting. Nothing.

They keep saying this thing that is perhaps true, but only because so many leaders say it and believe it. I bet you have said it.

This machine is all about being the best senior living organization to work for in the country. Actually to be the best company to work for in the country.

My bottom line was — and remains — that the industry should support staffing minimums done right and reasonably. This means a bunch of things.