The Assisted Living Journey Is Over — for Now …
It was like staying in a two-star roadside hotel where you get a more or less clean room, a bed to sleep in …
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Category: Personal Journey
Senior Living Operator: Who Is Your Customer?
The underlying problem is that most senior living organizations have not really thought through who their customer is.
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Make Me Ask Again and Again …
Maybe before you quickly label a family member or a resident as a troublemaker, it would be worthwhile looking at how the staff contributed to the problem.
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Senior Living Operator … What Am I Paying You For?
I know this is one community and one organization, but I promise you these are widespread problems, and they make people not trust senior living.
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We Should Be Paying More Attention to This Guy …
He has a number of unique leadership traits that are worthy of exploration. One in particular could be transformative for senior living organizations.
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Don’t Make Me Ask Twice — Where Is the Remote?
I had an expectation that the community would do more to encourage involvement, but that has not happened and maybe it is an unreasonable expectation.
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Laughing in the Face of Frustration: The Not-So-Secret Hike in Moving Fees
We need to be talking a lot more about how important it is to create amazing family experiences, something that seems to get little attention.
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Navigating the Whirlwind of Guilt: Tales From a Stepson’s Diary
When I listened to the voicemail message, my first thought was, “I don’t need this.” My second was … “Maybe I am really doing the wrong thing.”
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I Don’t Know What to Do … Senior Living Cage Fight
They are planning on sending him to a nursing home today or tomorrow and that horrifies me. He is confused but wants to come home …
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Senior Living and the Health Care System
Senior living has a huge opportunity to provide better, more compassionate, more lifestyle oriented care as a part of the hospital system.
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The Indignity of It All — Living Too Long
By Steve Moran Ageism is a real thing. But so are the ravages of aging. My 91-year-old stepfather...
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For-Profit Senior Living Greed
This may be the single most damaging, unfair, and ridiculous messaging coming out of the press, politicians, and pundits.
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