The singular best way to achieve high profits is to focus on excellence, and over the long run there is no doubt this is true.

More and more communities are transitioning from not-for-profit ownership to for-profit. For some providers and their residents that may seem like a bad thing.

I’ve tried to help the senior living industry find the path toward success. My hope has been that the industry might see what is so obvious to me.

Early in my career, a wise business friend counseled me, “Money flows toward those who are generous and away from those who are miserly.”

It’s time for radical change to preserve resident dignity and to make senior living more attractive than the alternative of staying put.

It should be “occupancy covers all wastefulness.”

Aldersgate United Methodist Retirement Community originated in 1945 as a retirement home for...

Actuaries can help an enterprise to match risks and finances over a time period — say, the lifetime of the residents.

The life of an immigrant can be humbling and tough, but it builds character and integrity. Senior living is blessed to give many immigrants their start.

In March, Fitch released a draft detailing revisions to its ratings system for not-for-profit...

We need to raise our social insurance systems above political bickering and deliberatively put them on a basis that the public can trust.

Jack Cumming is nearly alone in publicly calling for more accountability with respect to the financial health and the CCRC sector of our industry.

There are lots of opportunities for things to go wrong, and for blame and accusations to be cast even when nothing has gone wrong.

Is ownership of related companies that sell services to the nursing homes really a bad thing?

The business model for senior living is changing, even in the face of resistance from established entities. What does the future hold?

Over the past few years, the senior living industry has seen the sale of around 400 nursing homes by not-for-profits to for-profit entities. This has led to charges …

The theme is not new: that when private equity, REITs, and other for-profit entities purchase senior living communities, particular nursing homes, quality of care goes to hell.

It’s easy to forget that customer value is the key to growth and, ironically, profit maximization. Especially for a trust business like senior living.

The lack of financial principles and safeguards like those that shield insurance annuity policyholders leaves entrance fee residents at risk.